FREE SHIPPING ON ORDERS TO SPAIN OVER 50€
Last updated: April 30, 2026
At IT Europe, we want you to be completely satisfied with your purchase. If for any reason you are not 100% happy with your order, our exchange and return policy has been created to offer you the best possible experience.
How does it work? Exchange or return?
Size exchange: If you didn't like the garment, need another size, or prefer another color, we can exchange it for another item of equal or greater value, subject to availability. You can request a size exchange within the established period. The first size exchange is completely free. From the second size exchange onwards, shipping costs will be borne by the customer.
Return: If you prefer to return the item, we will refund the amount according to the conditions indicated below. Returns are completely free.
Deadline to request an exchange or return
You have 30 calendar days from the receipt of the order to request an exchange or return.
Conditions for exchanges and returns
In order to process the request, the product must meet the following requirements:
- Be unused
- Be in perfect condition
- Retain the original tags
- Include the original packaging
- Show no signs of washing, use, or damage
How to request an exchange or return?
To start the process, write to us at:
Include your order number and our team will guide you through the entire process.
Shipping for exchanges and returns
Returns are free.
In the case of exchanges, the first exchange shipping is free; subsequent shipping costs will be borne by the customer, except in cases of:
- Defective product
- Shipping error made by IT Europe
In case of exchange for a product of greater value, the corresponding difference must be paid.
Can I exchange the size?
Yes, you can request a size exchange within the 30-day period, subject to stock availability.
Refund
Once we receive the product and verify its condition, the refund will be processed within 5 to 10 business days, using the same payment method used for the purchase.
Defective products
If the item has a manufacturing defect or has arrived incorrectly, we will manage the exchange or return at no additional cost to you.
We recommend checking your order as soon as you receive it.
Exceptions
Unfortunately, we do not accept exchanges or returns for:
- Personalized or custom-made items
- Products used, washed, or damaged by misuse
- Products without tags or without original packaging
Questions?
If you need help, we will be happy to assist you.
You can write to us at:
